P04.37. The impact of integrative medicine on inpatient patient satisfaction at Abbott Northwestern Hospital

Methods Patient satisfaction is routinely assessed in hospitals across the US through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS compares generic patient satisfaction across hospitals for concerns such as communication with hospital and nurses. However, the survey does not assess the impact of integrative medicine on patient satisfaction for issues such as pain management. To address this limitation, we developed a brief 3 question pilot survey to be completed by patients, who received inpatient integrative medicine, after completing their HCAHPS survey. The questions were: (1) My pain was improved as a results of the therapies I received (such as acupuncture, massage, guided imagery, aromatherapy or relaxation techniques); (2) I was taught helpful practices to self-manage my pain (such as relaxation, imagery or acupressure); (3) I used the helpful practices I was taught to self manage my pain (relaxation, imagery or acupressure). The questions were answered on a 5 point Likert scale.